(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)
Cancellation policy for physical products
Right of Revocation
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day
- on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a single order, or
- on which you or a third party other than the carrier designated by you took possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or
- on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or items, or
- on which you or a third party other than the carrier designated by you took possession of the first goods, provided that you have concluded a contract for the regular delivery of goods over a specified period of time.
To exercise your right of withdrawal, you must inform us (Shapes and Dreams – Torben Ratzlaff, Glindweg 27, 22303 Hamburg, Germany, email address: shop@shapesanddreams.net) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Revocation policy for digital products
Right of Revocation
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Shapes and Dreams – Torben Ratzlaff, Glindweg 27, 22303 Hamburg, Germany, email address: shop@shapesanddreams.net) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you promptly and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
Please note that your right to use digital products already received will expire.
Exclusion of revocation
If, when concluding the contract, you agree that we begin to fulfil the contract before the expiry of the revocation period, your right of revocation for the purchased digital products expires.